Maya Experience

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Maya Experience Terms & Conditions

The Maya Experience will be run by Sorted Chale. As such the below terms and conditions will make reference to them.

Please read these booking conditions carefully, as they form an important part of the contract for your trip. Please do not not make any booking unless you understand and agree with these Booking Conditions. Your booking is therefore confirmation that you understand and agree to these terms and conditions. These Booking Conditions apply to the online bookings you make for the Maya Experience on (this website).

1. Your Booking 

All experiences are organised and offered for sale by Sorted Chale, of registered office: House No. F459/1 Norteye Omaboe Street, Osu, Accra. References to “us”, “we” or “our’ ‘ mean SORTED CHALE Limited, company number C0060815876 (trading as ‘Sorted Chale’ ). 

These conditions together with any other information we brought to your attention before we confirmed your booking, form the basis of your contract with us for the travel arrangements making up your booking (your ‘arrangements’ or ‘trip’). Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. 

In these Booking Conditions references to “you” and “your” include the named person on the booking, and all persons named on the booking (including anyone added or substituted at a later date). 

By making a booking, the named person on the booking agrees on behalf of all persons detailed on the booking that: 

a. He/she has read these terms and conditions, has the authority to and agrees to be bound by them; b. He/she consents to our use of information in accordance with our Data Protection Clause in our Privacy Policy, which can be reviewed on our website. 

c. He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services. 

The key terms of our agreement are: 

1. Key terms 

1. You are entering into a contract with us when we issue our confirmation invoice. If you cancel your arrangements, you will be required to pay cancellation charges. Initially this will be the deposit you paid to secure your arrangements, but after you have paid the balance of the price of your arrangements, these charges may increase, according to the cancellation policy. Charges can increase up to 100% of the charges made towards your trip depending on how close to the date of your planned travel trip you cancel your booking. 

2. You may make changes to your confirmed arrangements in certain circumstances. A processing fee may be charged depending on the desired changes.s; 

3. Confirmed arrangements may be amended or cancelled in certain circumstances. You may be entitled to a refund depending on the circumstances. 

2. Description, Prices & Payment 

Important note: All prices are subject to availability and may be withdrawn or varied without notice. Prices are per person and inclusive of tax unless otherwise indicated. The information and prices shown may have changed by the time you book your arrangements. We make every effort to ensure the accuracy of the information and prices at the time of publication. You must therefore ensure you check the price and all other details of your

chosen arrangements with us at the time of booking. Should we become aware of the need to revise information or prices, we may do so by informing you before we accept your booking. In this case the revised information or prices will be considered to form part of our contract with you as if they had originally been published on our website. 

Bookings can be made by completing and signing the booking form, which you will need to complete on our website along with your deposit. Once we have received all appropriate payments, we will, subject to availability, confirm your booking by issuing a confirmation invoice. A binding contract between us comes into existence when we dispatch our confirmation invoice to the named person on the booking. Upon receipt, if you believe that any details on the confirmation (or any other document) are wrong you must advise us immediately as changes may not be made later. Your balance payment is due no less than 8 weeks prior to departure. 

Payment amount 

The exchange rate for this contract is 1 USD = 5.95 GHS which is subject to change without notice. Base currency is Ghana Cedis. Please note that whilst charges on are in GHS, the currency conversion/equivalency and exchange rate is set by the customer’s bank not Sorted Chale. 

Description USD
Single Occupancy$3500 (single occupancy)
Double Occupancy$7400 (double occupancy)

Payment Schedule

DatePayment Amount Single Occupancy (USD)Payment DeadlPayment Amount Double Occupancy (USD)
October 1st$500$1000
November 30th$1000$2000
December 30th$1000$2000
January 15th$1000$2400

If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in our cancellation policy will be payable. 

The above rates are quoted in GHS. The rates in the payment plan are inclusive of the taxes. 

We reserve the right to amend the price of unsold travel arrangements at any time and correct errors in the prices of confirmed bookings resulting from significant exchange rate changes. We shall not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as defined in clause 9. 

The price of your confirmed booking arrangements are subject to variations which occur solely as a direct consequence of changes in: 

(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (b) the level of taxes or fees on your confirmed arrangements imposed by third parties not directly involved in the performance of the booking, including tourist taxes; or. 

(c) the exchange rates relevant to the package. 

Price variations will be calculated by applying the cost differential we experience as a result of the above factors.We will notify you of any variation by sending you a calculation explaining the variation no less than 30 days before you are due to depart. 

Payment by debit and credit card 

We accept most major debit and credit cards. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. 

Customers who do not pay in full by October 30th will be subjected to a recurring payment plan as detailed in the Payment Schedule table. We will utilise the services of Paystack to issue payment requests which customers are required to make on the above specified date. 

3. Changes and Cancellations by you 

If you wish to change any part of your arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. We have no obligation to make these changes, however we will do our best to help. Where we can meet a request, all changes will be subject to an administration fee of $30.00. 

The administration fee that we charge is in addition to any charges levied by ground operators and hotels.You should be aware that the costs of making a cancellation or change could increase as you approach the departure date. If changes are required you should contact us as soon as possible. 

It should also be noted that a reduction in the total numbers traveling in the group may have an effect on the overall price per person. The total number currently agreed is a minimum of 50. In other words, the price per

person may be increased as your tour price will be re-calculated for a lesser group size. The price of your new travel arrangements will be based on the prices that apply once the updated size of your group is confirmed. These prices may not be the same as when you first made your booking. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. A cancellation fee may be payable. 

If the named person (s) is prevented from or decides against travelling , that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these booking conditions) provided we are notified in writing not less than 12 weeks before departure we will make a full refund excluding the deposit. 

They must also meet all costs and charges incurred by us and/or incurred or imposed by us or any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. If you are unable to find a replacement, cancellation charges as set out below will apply in order to cover our estimated costs. 


Cancellations must be made by the named person on the booking and they should be made in writing by letter or email and will take effect when received by us ( You will receive an invoice confirming your cancellation within two weeks of receiving your correspondence. Since we incur costs in cancelling your arrangements, you may be liable for the applicable cancellation charges up to the maximum shown below. The cancellation charge is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges and deposit fee, which are not refundable in the event of the person(s) to whom they apply cancelling. All cancellation charge(s) will be deducted from any monies you have already paid to us. 

Cancellation terms:

Cancellation Terms Cancellation charge amount
$500 deposit charge Non-refundable (after October 30th)
Cancellation 2 months before arrival date 50% 
Cancellation 1 month before arrival date70%
Cancellation 14 days before arrival date100%

*If the reason for your cancellation is covered under the terms of your own personal travel insurance policy, you may be able to reclaim these charges via your travel insurance provider, which is independent of us. Please note that refunds are exclusive of deposit charges e.g. Cancellation of single occupancy package of $3500 2 month before arrival date will incur a 50% charge of $3000 (as $500 deposit is non-refundable).

4. Changes and Cancellations by us 

Changes and cancellations before departure 

Most changes will be insignificant and we reserve the right to make them. If we make an insignificant change to the main characteristics of your arrangements, we will try to notify the change to you as soon as reasonably possible before your departure but we will not notify you about any other insignificant change. We will have no other responsibilities to you in respect of any insignificant changes. 

Occasionally, we have to make a significant change and we reserve the right to do so. A significant change is one where we or our suppliers significantly alter any of the main characteristics of your arrangements. Examples of significant changes include the following changes when made before departure: 

– A change of accommodation or accommodation area for the whole or a significant part of your time away. 

– A change of outward departure time or overall length of time that your arrangements cover of twelve hours or more. 

– A significant change to your itinerary, missing out one or more destinations entirely. · Where we or our supplier can no longer fulfil any special requirements that we have accepted and confirmed on our confirmation invoice and this will have a significant impact on your arrangements. -Where we increase the price of your arrangements by more than 8% of the price of your arrangements (excluding any amendment charges and/or additional services). 

If we have to make a significant change or cancel before departure, we will inform you without undue delay and if there is time to do so before departure, we will offer you a suitable alternative arrangement of comparable standard. 

Any decision made to change or cancel the tour will be made in the best interest of all participants with regards to the safety of the group. 

In the extreme and unlikely event that the trip has to be cancelled, we shall refund the full paid amount, excluding deposit promptly. This shall not apply if the cancellation is due to force majeure as covered by clause 9 to this agreement. 

We will not, however, be responsible for any expenses incurred in preparation for travel or the trip experience. 

Note: Any refunds we make will be made within reasonable time and will be subject to receiving refunded moneys from suppliers and ground handlers used. 

Changes and cancellations to package arrangements after departure

If we become unable to provide a significant proportion of your package arrangements after you have departed, we will offer you suitable alternative arrangements of, where possible, equivalent or higher quality than those specified in the contract. 

The above sets out the maximum extent of our liability for changes and cancellations. 5. Passports, Visas, Health Formalities & Travel Documents 

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide guidance and general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your Doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure. You must ensure you have the correct travel documents in your possession before departure, failing which you will be liable for any costs. It is your responsibility to ensure that you are fit to travel and to take all necessary medication etc. with you. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities. Any cancellation that arises due to visa/passport requirement will be subject to the cancellation charges detailed above. 

6. Accommodation 

Any accommodation we arrange for you must only be used by the names stated on your confirmation document (or most up to date, amended documentation). 

7. Our Responsibility to you 

Sorted Chale will exercise due diligence in the provision of Services. The provision of Services will include the planning of Services and the execution and delivery of those Services. We will always provide the highest quality of services to customers and do everything within our remit to ensure the trip’s success. This will be in accordance with the itinerary as advertised on 

8. Luggage or personal possessions and money 

You are responsible for the protection and safe keeping of your personal possession and money. We are not liable to make payment for any loss of and/or damage to any luggage or personal possessions or money you incur while on the trip, and advise all guests to purchase an insurance policy which applies to and covers any losses of this kind. 

9. Unavoidable and extraordinary circumstances 

Except where otherwise expressly stated in these booking conditions we shall not be liable or give you a price reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond our control or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned control.

10. Delay 

Sorted Chale is not liable for any delay which is due to ‘force majeure’ as defined above. A delay to or cancellation of your transport/flight service does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your transport/flight. However, you may be entitled to claim under the delay section of your personal travel insurance policy. 

11. Conduct & Behaviour 

If in our opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost services will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us. 

12. Disabilities, Medical conditions & Special requests 

We will give you information about whether the arrangements you have chosen are generally suitable for persons with reduced mobility but if you or any member of your party has any precise medical problem or disability which may affect your chosen arrangements, please provide us with full details before we issue our confirmation. We will only provide precise information on the suitability of the trip or holiday taking into account your needs if you specifically request us to do so. 

If you have any special requests, please notify us at the time of booking. We will do our utmost to cater for any special requirements you may have, however we regret we cannot guarantee the suitability of your chosen arrangements or that any request will be met unless we have specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request/requirements can be met. 

If we reasonably feel unable to properly accommodate the particular requirements of the person(s) concerned, we will not confirm your booking. If full details are not given at the time of booking, cancellation may be necessary (in which case we will impose applicable cancellation charges) when we become aware of these details. 

We and the supplier concerned reserve the right to refuse boarding in the event that we reasonably feel that an individual is not fit to travel. We will deem that person unfit to travel if in the 48 hours or less before departure they have suffered with any medical symptoms suggestive of a viral illness including but not limited to diarrhoea, vomiting, high temperature or other flu-like symptoms. 

13. Travel Insurance 

It is a condition of booking with us that you take out an appropriate travel insurance policy for the entire duration of your trip, which includes cover for cancellation charges and the cost of assistance, medical cover, personal accidents and repatriation, in an emergency. Travel Insurance does not form part of your contract with us or of any “package”. If you choose to travel without adequate insurance cover, we will not be liable for any losses, in respect of which insurance cover would otherwise have been available. You are required to carry proof of travel insurance with you and to produce this if reasonably requested by us.

14. Complaints 

If you experience a problem during your trip, you must report it immediately to us, so that prompt efforts can be made to resolve the problem. At the time of booking you will be provided with emergency contact details should you need to contact us urgently. In the unlikely event that a problem cannot be resolved at the time and you wish to complain further, you must send us full written details within 28 days of your return. Failure to take either or both of these steps will prejudice our ability to resolve your problem and/or investigate it fully. In consequence, any right to compensation you may have will be extinguished or, at the very least, substantially reduced. 

15. Law & Jurisdiction 

This contract and all matters arising out of it are governed by the laws of Ghana. We agree that any dispute, claim or other matter which arises out of or in connection with this contract or your trip will be dealt with under the laws of Ghana. 

16. Privacy 

Information provided by you to us in connection with your holiday will be collected and held by us in accordance with our privacy policy. 

17. Third Party Rights 

No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement.